Touchstone Research has over two decades of experience providing next-gen online remote qualitative research services to the world’s largest brands, marketers, and agencies.

We ran our first online focus group and launched our first insight community more than 10 years ago!

Touchstone provides both full-service and flexible service for a range of online, mobile, remote qualitative research studies. Ask us for a case study imageOur focus on advanced technologies and innovation in research methods has enabled us to develop unique methodologies and utilize state of the art platforms & tools that make it possible to replicate virtually all in-person research online including UX testing where it is important to not only interact with the user via webcam but also capture the device screen and simultaneously capture sound within the app being tested. Learn more:



  • Online/Remote Focus Groups and In-depth interviews
  • Online/Remote Virtual Dyads & Friendship Groups
  • Remote UX testing (moderated & unmoderated)
  • Insight communities
  • Online discussion boards
  • Diary studies
  • Mobile ethnographies
  • Live chat Quant/Qual hybrid studies
  • Co-creation & Immersion studies
  • Large scale app testing (computer, mobile, streaming devices, AI devices)
  • VR/AR research 

kid on webcam

Tools and services

Whether you need to conduct a remote in-depth IDI, focus group, or usability test—Touchstone has the tools and capabilities to meet your needs.

Platform Tools and Capabilities:

» Compatible on a PC, Smartphone or Tablet (iOS and Android)
» Hi-definition audio and video (up to 1080p quality)
» Sessions recorded to the cloud immediately after the session
» Built-in sharing and collaboration tools:
» Moderator and participant screen-share
» Concept mark-up/annotation tools
» Whiteboards
» Polling feature
» Remote access to participant/moderator PC
» Breakout rooms
» Observer access and private research team chats
Note: features may vary by platform. Touchstone will select the best platform(s) to be used based on your unique study needs.

 Touchstone Services:

» Ideation/design consulting
» Screening and recruitment
» Project setup and management
» Activity guide development
» Moderation
» Reporting and analysis
» Video highlight reels
» Automated transcription
» Incentive distribution

We offer flexible and full-service for all our qual offerings.

Touchstone can handle just your project recruitment and hosting and project management or full-service–everything from beginning to end—we fit in where you need us!

Flexible Service Options

  • Participant recruitment
  • Project management
  • Platform hosting and management
  • Incentive distribution
  • Machine & Human transcription depending on your project needs
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Full-Service Options

  • Activity guide development
  • Moderation (RIVA trained moderators)
  • Topline reporting
  • Executive summary reporting
  • Video highlight reels 

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Benefits of remote IDIs/focus groups and moderated UX

Reduced project costs:
  • Lower participant incentive (less prepping/obligation from the participant needed)
  • Eliminate moderator travel and facility costs
  • This reduction may free up resources that can be used for recruiting additional participants, additional waves of research, etc.
Faster Insights:
  • Rapid turnaround on audio/video files
  • Fast transcription of video files (rapid machine transcription)
  • Allows for research to be completed faster with more interviews that can be conducted in a day as researchers will not need to travel to and from facility or participant locations
Greater flexibility & diversity:
  • Access to a more diverse group of participants since we are not limited to recruiting from a specific location
  • Greater flexibility in scheduling session times since participant travel to the facility is not a factor
 Increased participant comfort level:
  • To get the most insight out of an interview it is important to conduct qualitative sessions in a setting where participants feel comfortable. Some participants (particularly kids) feel more comfortable and open to sharing their feedback virtually from their home


mobile survey

US & Global Market Coverage

Touchstone provides global online qualitative and quantitative research capabilities and services. We are CCPA and GDPR ready and Privacy Shield Certified.

  • USA
  • International Markets (we cover a range of markets across the Americas, Asia, Europe, Africa and Oceania)


GDPR compliant

CCPA compliant

Key Target Demographics

Touchstone has special expertise in niche demo’s and youth and family—we also cover all core target demographics! We have our own Youth & Family panel that’s been running for over 15 years as well as an extended sample partner network allowing us to fill virtually any study type.

  • Children & Tweens
    • Age 0-3 (participate w/ parent)
    • Age 3-5 (participate w/ parent)
    • Age 6-12
  • Teens Age 13-17
  • Young Adults Age 18-34
  • Adults 35-65+
  • Parents (Mom, Dad, or Both)



target demographics